Order Entry is the heart of any business system. It is more than just recording information about a sale; it is the record of a relationship that is developed between your company and a customer. It is a promise for you to send a product, and for the customer to pay for it. DIRECTIONS builds a single database that will grow over time and provide you with information on how to repeat this sale in the future. It lets you plan purchases with your vendors and gives your CSRs the tools they need to truly be your front line sales team, not just order takers.
DIRECTIONS approach to Order Entry is comprehensive. CSRs have inventory stock status, customer order and transaction history, and promotion information at their fingertips. They will be problem solvers and customer managers. B2B and B2C businesses can emphasize the special requirements that each need. Companies with the need for multiple recipients in an order will find it in DIRECTIONS.
Peppler & Associates will help you tailor order entry to meet the specific requirements of your company. You do not need to fit into a mold--DIRECTIONS is a flexible and versatile solution for direct marketing companies of many types and sizes.
|Integrated with web Order Entry for Customer Service||Real-time Credit Card Authorization|
|Inventory across multiple sites and warehouses|
|Multiple Prices driven by source or promotion|
|Shipping comments||Item search by number or description|
|Drop ship orders|
|Serial and lot number tracking||Return authorization tracking|
|Up-sell and cross-sell||Ship-via options|
|E mail integration|
|Multiple tax jurisdictions||Promotional selling subsystem|
|User defined fields and attributes|
|Catalog Requests||Customer Service|
|Accounts Receivable/Credit Limits||Duplicate customer’s previous order with one click|
|Customer specified gift receipt dates and shipping methods||Club Plans||Personalization information captured by call center and on the web|